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Frequent Asked Questions & Terms and Conditions
You have bought (a) single issue(s)
- The issue(s) will be sent within 2 working days by email to the email address used to make the PayPal payment.
- Do not contact us if it is less than 2 working days since you paid for the issue(s).
- Prior to contacting us, check the following:
- Verify your spam folder
- Check your filters and/or your provider's
- Make sure you have used a valid email address when paying.
Your haven't received your access codes
- Do not contact us if it is less than 2 working days since your subscribed.
- Prior to contacting us, check the following:
- Verify your spam folder
- Check your filters and/or your provider's
- Check your mail used to make the PayPal payment; the codes will not be sent to a different address, so make sure you have used a valid email address when subscribing.
Your access codes are not working
- Login and password are case sensitive and cannot be changed. They are valid for a calendar year only. They will work from the moment you receive them until midnight on December 31 of the same year.
- If you wish to download magazines, please do so before that date.
- If you were previously a subscriber, clear your cache (close and reopen your browser)
- Try a different browser
- Make sure you are not trying to access the archive if you have bought a basic subscription (credentials are different).
The latest issue of the magazine doesn't appear
- When each new magazine is ready, a message will be posted on the GP+ Twitter and Instagram accounts and Facebook page.
- If you do not follow us on social media, and the magazine is not showing, it might be because it is not out yet. It is published about 6 hours after the end of each race. It some cases, it can take a bit longer. So please be patient.
- If it is still not showing after a minimum of 6 hours, restart your browser and/or clear your cache.
You have issues downloading your magazine(s)
- Try using a another browser or try downloading from a different location, or at a different time of day.
- This problem is always related to the quality of the Internet connection.
How gifts work (basic or bundle subscriptions)
- The person buying the gift will receive a "voucher" by email within 2 working days to print or forward the recipient who will then receive his/her codes (a minimum of one working day is allowed for the person buying the gift to get a chance to deliver the voucher)
- Vouchers and codes are sent exclusively by email
- Christmas gifts are sent on Christmas day
- Gifts recipients with the same email address as gift-givers will be treated as normal subscriptions.