FREQUENT ASKED QUESTIONS & TERMS and CONDITIONS



YOU HAVE BOUGHT A SINGLE ISSUE

The issue will be sent within 2 working days by email to the email address used to make the PayPal payment.
Do not contact us if it is less than two working days since you paid for the issue.
Prior to contacting us, check the following:
  • Verify your spam folder
  • Make sure you have used a valid email address when paying

YOU HAVEN’T RECEIVED YOUR ACCESS CODES FOR YOUR SUBSCRIPTION TO THE MAGAZINE/ARCHIVE

Do not contact us if it is less than two working days since you subscribed.
Prior to contacting us, check the following:
  • Verify your spam folder
  • Your codes are sent exclusively to the email used to make the PayPal payment; the codes will not be sent to a different address
  • Make sure you have used a valid email address when subscribing

YOUR ACCESS CODES FOR THE MAGAZINE ARE NOT WORKING

Login and password are case sensitive and cannot be changed. They are valid for a calendar year only. They will work from the moment you receive them until midnight on December 31 of the same year. If you wish to download magazines, please do so before that date.
  • If you were previously a subscriber, try clearing your cache (close and reopen your browser)
  • Try a different browser
  • Make sure you are not trying to access the archive (the credentials are different)

THE LATEST ISSUE OF THE MAGAZINE DOES NOT APPEAR

  • Restart your browser and/or clear the cache

YOUR ACCESS CODES FOR THE ARCHIVE ARE NOT WORKING
Login and password are case sensitive and are different from the ones used for a normal subscription
  • Try clearing your cache (close and reopen your browser)
  • Try a different browser

YOU HAVE PROBLEMS DOWNLOADING YOUR MAGAZINE(S)

  • Try downloading from a different location, or at a different time of day. This problem is always related to the quality of the Internet connection

HOW GIFTS WORK

  • The person buying the gift will receive a “voucher” by email to print or forward to the recipient. The recipient will then receive his/her codes (a minimum of one working day is allowed for the person buying the gift to get a chance to deliver the voucher). Codes and vouchers are sent by email only
  • Gift recipients with the same email details as gift-givers will be treated as normal subscriptions. It can take up to 2 working days to process them